SHIPPING POLICY

Shipping Policy

Thank you for shopping with ZALVICO.

Order Processing

Orders typically require 1–3 business days for processing before shipment.

Processing times may be longer during holidays, promotional periods, or unusually high order volumes.

Once your order has been shipped, available tracking information will be provided to you.

Shipping & Delivery

Estimated shipping times are displayed where applicable during checkout or in the relevant shipping information on our website.

Delivery times are estimates rather than guarantees and may be affected by carrier delays, weather, holidays, customs procedures, or other circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Free-shipping promotions may occasionally be offered and may be subject to minimum purchase amounts or other conditions.

Tracking

When tracking information is available, you will receive a tracking number after your order has been dispatched.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Damaged Packages

If your artificial plant, tree, planter, or any included component arrives damaged, please contact our customer service team promptly with your order number and clear photographs of the item, damaged parts, and packaging.