FAQ

Frequently Asked Questions

What does ZALVICO sell?

ZALVICO offers artificial plants, trees, and decorative greenery to bring a natural-inspired touch to homes, offices, and everyday spaces.

Will my artificial plant look exactly like the photographs?

We aim to show every product as accurately as possible. Colors may appear slightly different depending on lighting and screen settings. Individual plants may also vary slightly in leaf placement, shape, and fullness.

Some branches and leaves may need gentle shaping after unpacking to achieve the appearance shown in the photographs. Please check the product description and follow any included assembly instructions.

Does my plant come with a planter?

Planter inclusion varies by product. Please review the product description to confirm what is included. Additional decorative accessories shown in lifestyle photographs are included only when expressly stated.

Can I use my artificial plant outdoors?

Suitability for outdoor use varies by product. Please check the individual product description before placing your plant outside. Do not assume a product is weather-resistant or UV-resistant unless expressly stated.

How do I care for my artificial plant?

Artificial plants do not require watering. Gently remove dust with a soft cloth or duster, and follow any product-specific care instructions. Avoid harsh cleaning products and excessive heat.

What should I do if my item arrives damaged?

Please contact customer service promptly with your order number and clear photographs of the item, any affected parts, and its packaging. We will review the issue and provide an appropriate resolution where applicable.

Can I return my order?

You may request a return for eligible products within 30 days of delivery, subject to our Return & Refund Policy. Please contact customer service before sending anything back.

Where should I send a return?

Please contact customer service first. If your return is approved, we will provide the appropriate return instructions.

Can I track my order?

When tracking is available, we will generally provide tracking information after your order has been dispatched.

How can I contact ZALVICO?

Please use the contact information provided on our Contact Us page.

ZALVICO is operated by:

Beijing Zunpin Wine Industry Co., Ltd.

Address: Room 2115, 18th Floor, Building 2, No. 16 South Third Ring Road West, Fengtai District, Beijing, China

Phone: +86 13810592741