RETURN & REFUND POLICY

Return & Refund Policy

We want you to be satisfied with your purchase from ZALVICO.

Returns

Eligible products may be requested for return within 30 days of delivery.

To be eligible for a return, an item should generally be:

Unused and in its original condition
Free from damage caused after delivery
Returned with its original packaging where reasonably possible
Accompanied by proof of purchase

These conditions do not limit any rights you may have under applicable consumer protection laws concerning damaged, defective, or incorrect products.

Requesting a Return

Please contact our customer service team through our Contact Us page before returning any product.

Include your order number, the item you wish to return, and the reason for the return.

Once your return request has been reviewed, we will provide the appropriate return instructions.

Return Address:

Beijing Zunpin Wine Industry Co., Ltd.

Address: Room 2115, 18th Floor, Building 2, No. 16 South Third Ring Road West, Fengtai District, Beijing, China

Phone: +86 13810592741

Damaged, Defective or Incorrect Products

Please inspect your artificial plant, tree, planter, and any included components after delivery.

If an item arrives damaged, has a defective component, or differs from what you ordered, please contact us promptly.

Please provide:

Your order number
A description of the problem
Clear photographs of the item and affected parts
Photographs of the packaging where relevant

Our customer service team will review your request and arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

Refunds

Once an eligible returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional processing time for your bank, card issuer, or payment provider to post the refund.

RETURN & REFUND POLICY